Help Center

Can I add a point of sale in my favourites?

Do I have to enable geolocation in order to use the points of sale feature ?

Why are opening hours unavailable or inaccurate?

Can I view the fares or services offered at a point of sale?

What are the rates and how will I be billed for my booking?

What do I do if I’ve finished using my car before the Communauto reservation return time?

Can I book a car without a Communauto subscription number?

How do I cancel my Communauto reservation?

How can I see the number of bikes available at a BIXI station?

How can I plan a bike trip from the Chono app?

How can I rent a BIXI with Chrono?

What does “blocking a vehicle” mean with Communauto FLEX?

Can I block more than one FLEX vehicle at a time?

How do I cancel a FLEX vehicle block?

What should I do if I cannot unlock my FLEX car?

Is it possible to buy several “YUL Aéroport Mtl-Trudeau” digital fares at the same time using the app?

Can I buy the “YUL Aéroport Mtl-Trudeau” digital fare in advance?

What happens if I’m on the bus and the 120-minute validity period of my “YUL Aéroport Mtl-Trudeau” digital fare has expired?

Is it possible to activate several “YUL Aéroport Mtl-Trudeau” digital fares on the same device for family or group travel?

How can I add a favorite?

Why is my bus or train not moving on the map ?

How can I create an alert ?

I see two arrival time indicators: minutes remaining and an actual time in brackets. Which one should I trust?

I've tried to log in several times and my account is blocked. What should I do?

Do I need an account to use the Chrono app?

How can I activate dark mode?

Why doesn't the link in the activation e-mail work?

Can I buy transit fares on the app after the OPUS card has been read?

Does the Chrono app save my OPUS card’s contents after reading it?

Will all smartphones and operating systems support the OPUS Card Reading feature?

Will I get a transaction receipt for my fare purchase?

How can I access the newsfeed?

Is Chrono accessible?

How do I know if I'm using the most recent version of the Chrono app?

Do I need WiFi or data to use Chrono?

Do I need an Internet connection to purchase and add fares to an OPUS card?

I have several OPUS cards which hold different fares. Will this application allow me to buy all my fares on a single OPUS card?

How do I enable the NFC function on my phone?

Can I add/load my fares bought on an occasional card?

Can I add a virtual card to my phone wallet?

Is it possible to obtain a virtual card without purchasing a fare?

How do I retrieve my virtual fares?

Do I have to launch the Chrono app to validate my virtual transit fare?

Can I take my bike on the river shuttle?

What are the departure and arrival times for the river shuttles?

What payment methods are accepted for purchasing a fare and boarding the river shuttle?

Are pets allowed on board river shuttles?

What is a park-and-ride lot?

Can I reserve a parking space for a day ?

Can I leave my car overnight?

Can I add a point of sale in my favourites?

Do I have to enable geolocation in order to use the points of sale feature ?

Why are opening hours unavailable or inaccurate?

Can I view the fares or services offered at a point of sale?

Is it possible to buy several “YUL Aéroport Mtl-Trudeau” digital fares at the same time using the app?

Can I buy the “YUL Aéroport Mtl-Trudeau” digital fare in advance?

What happens if I’m on the bus and the 120-minute validity period of my “YUL Aéroport Mtl-Trudeau” digital fare has expired?

Is it possible to activate several “YUL Aéroport Mtl-Trudeau” digital fares on the same device for family or group travel?

Do I need an Internet connection to purchase and add fares to an OPUS card?

I have several OPUS cards which hold different fares. Will this application allow me to buy all my fares on a single OPUS card?

How do I enable the NFC function on my phone?

Can I add/load my fares bought on an occasional card?

Can I add a virtual card to my phone wallet?

Is it possible to obtain a virtual card without purchasing a fare?

How do I retrieve my virtual fares?

Do I have to launch the Chrono app to validate my virtual transit fare?